Designed to Work. Engineered to Last

The Real Cost of Unreliable Equipment



Very often we have customers calling, emailing & enquiring about our products. This is great in that we are viewed as a source of bakery and pizza equipment.
What is most interesting though, is the number of customers who, once having received the information that they were searching for, tell us that it is more expensive than other bakery
equipment often seen on the internet…….… the majority from China and the like.
Whilst there is a constant need to maintain capital and cash flow within a business, there are at times, a need to overlook the immediate short term impact of purchasing equipment
with the medium to long term view of what buying this equipment will actually do for you and your business. And your stress levels. We all know what it is like when a piece of equipment fails us...often in the middle of production.
What you may think is a good price for you at-the-time, you may find yourself in a position where when the equipment breaks down and needs servicing, you may not be able find a
technician or the parts required. Though you may get a warranty….executing that warranty can be much harder than you may think.
There is a reason that some equipment supply businesses tend to last the distance, and in the supplying of equipment, several key points stand out the most:
1. What is the history and reputation of the company that you are buying from?
2. Where does the equipment come from?
3. Can I get parts and the proper technician to service or fix/service my equipment?
4. Does this company have input into the equipment, equipment design and servicing, needed to deliver and support their equipment?
5. Does the equipment meet all Australian Safety and Electrical Standards?
This is a VERY important point, as almost all equipment for Bakery and Pizza outlets purchased on the internet or auctions will NOT comply!
In relation to point 5: It is a misconceived belief among many business owners, that if an employee was to be injured, suffer electric shock or in some cases be killed (yes it has happened in Australia) because of the non-compliant equipment they purchased on the internet or at auctions, that they are covered by “public liability” insurance, or Work Cover.
This is NOT the case!
In fact, it is very likely that the business owner would be charged with negligence and lack of their “duty of care”.
Australian Equipment Suppliers are required to ensure that ALL equipment supplied to the market meets the Australian Standard in Safety and Electrical.
Unfortunately for the “end user” there is a cost involved in this compliance which is also why the equipment will be more expensive bought locally from an Australian Company.
“A small price to pay, in comparison, for the peace of mind knowing that your equipment is approved”.
With equipment being fundamental to any business, and being at times a large investment, it is worth asking yourself the 5 questions above.
Then ask the company where you are looking to buy this equipment from. Gauge how honest their answers are…if it does not feel right, it often isn’t.
We regularly have the case where a customer purchases equipment from the internet or auctions,to then come to us to resolve/fix their concerns as they cannot get the service they expected.
Unfortunately, if the parts cannot be sourced or found anywhere, it is then not viable, or sometimes possible, to repair!
Quite often, we find that these customers have to end up purchasing the equipment again from an Australian based company, as they can see the service back up and parts availability carried by the supplier, are better than the broken promises they originally received.
This is what separates Australian based companies from the “cheap imports”.
We are bound by law to supply equipment to the Australian Standard.
Equipment is not a cost, but an investment.
If you go down the path of purchasing cheap equipment, ask yourself if you are prepared to put the health and safety of yourself or your staff at risk?
If not, buy quality equipment from a reputed supplier/manufacturer. At least then you know you are meeting Australian Standards for safety and electrical of the equipment.


It’s unwise to pay too much, but it’s worse to pay too little. When you pay too much, you lose a little money – that is all.
When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do.
The common law of business balance prohibits paying a little and getting a lot- it can’t be done.
If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better
: John Ruskin 1819 - 1900

20 Brewer Street


Phone: 1300 099011 / 07 38895700